Key Points:
- Flight Delays and Stranded Passengers: IndiGo passengers faced delays of up to 24 hours at Istanbul Airport, with many stuck since Thursday.
- Technical Issues Cited: IndiGo confirmed that flights from Delhi and Mumbai to Istanbul were delayed due to technical problems, causing disruptions in return flights.
- Passenger Outcry: Stranded passengers expressed frustration over lack of communication, inadequate facilities, and delays. Social media was flooded with complaints and photos of the situation.
- IndiGo’s Response: The airline apologized and stated that efforts were made to provide refreshments and accommodation, though passengers claim services fell short.
- Daily Operations Impacted: IndiGo operates one Boeing 777 flight daily from both Mumbai and Delhi to Istanbul, indicating significant disruption to its schedule.
Mumbai: Hundreds of passengers traveling on IndiGo flights from Istanbul Airport were stranded due to massive delays caused by technical issues. Passengers reported being stuck at the airport for over 24 hours with minimal assistance, sparking outrage on social media platforms.
Technical Problems Lead to Chaos
IndiGo, which operates one Boeing 777 flight each from Mumbai and Delhi to Istanbul daily, faced technical problems that led to delays for outbound flights. This, in turn, caused significant disruptions for return flights. Many passengers, stuck at the airport since Thursday, expressed dissatisfaction with the airline’s handling of the situation.
In a statement released on Friday evening, IndiGo acknowledged the delays and apologized, stating, “All necessary steps were taken to inform the customers and provide them with refreshments and accommodation as far as possible.” However, passengers have criticized the airline for inadequate support.
Passenger Frustration Reaches Boiling Point
Stranded passengers took to social media to highlight the lack of facilities and communication from IndiGo.
- A passenger wrote on X (formerly Twitter): “Was going to India for the first time but am stuck at Istanbul airport for the last 24 hours. No food, no clarity, no representative, no compensation. Pathetic behavior.”
- Another passenger criticized the airline’s services: “Never book a flight with IndiGo-E and Turkish Airlines operators. They do not respect the time of passengers. Can never reach on time with IndiGo.”
Photos shared on social media showed passengers sleeping on airport benches and waiting in crowded areas, underscoring the gravity of the situation.
Operational and Reputational Impact
IndiGo’s technical troubles come as a significant blow to its reputation, particularly as it expands its international operations. Despite the airline’s apology, the lack of transparency about the number of affected passengers and flights has drawn sharp criticism.
This incident highlights the growing challenges airlines face in managing delays and ensuring customer satisfaction during disruptions.
Looking Ahead
IndiGo has assured passengers of their commitment to resolving technical issues and minimizing disruptions in the future. However, passengers are demanding better communication, improved facilities during such delays, and compensation for their ordeal.
As India’s largest airline expands globally, the pressure to maintain service quality while managing technical challenges is only set to increase.
