SBI Enhances Customer Experience with Comprehensive WhatsApp Banking Services


New Delhi: The State Bank of India (SBI) has taken a significant leap forward in digital banking by introducing a comprehensive suite of services accessible via WhatsApp. This innovative move allows customers to enjoy a plethora of banking services with the convenience of their favorite messaging app. Here’s an expanded look at the new services and how to get started:

Getting Started with SBI WhatsApp Banking

To activate SBI’s WhatsApp banking, customers must first register their mobile number. This is done by sending an SMS with the format ‘WAREG [Account Number]’ to 7208933148 from the mobile number linked to the SBI account. For instance, ‘WAREG 123456789’. Upon successful registration, customers should save the number +919022690226 on their mobile device.

Engaging with SBI’s WhatsApp Services

After saving the contact, customers can initiate the service by sending a ‘Hi’ message to the saved number. In response, SBI’s automated system will present three options:

  1. Get Balance
  2. Get Mini Statement
  3. Access Other Services

Customers can select the desired option to proceed with their banking queries.

A Wide Range of Services at Your Fingertips

SBI’s WhatsApp banking extends beyond basic inquiries, offering services such as:

  • Account balance checks.
  • Mini Statements for the last 10 transactions.
  • Detailed Account Statements for up to 250 transactions.
  • Home and Education Loan Interest Certificates.
  • Pension Slip Services.
  • Comprehensive FAQs and interest rates for various loan products, including Home, Car, Gold, Personal, and Education Loans.
  • Information on deposit products like Savings Accounts, Recurring Deposits, and Term Deposits, along with their features and interest rates.
  • Specialized services for Non-Resident Indians (NRIs), including NRE and NRO Accounts.
  • Insta Account opening details for eligible individuals, including requirements and FAQs.
  • A dedicated helpline for contact and grievance redressal.
  • Information on pre-approved loans for personal, car, and two-wheeler purchases.
  • Updates on digital banking and promotional offers.
  • Convenient access to banking forms and holiday calendars.
  • Guidance on debit card usage and lost or stolen card procedures.
  • A locator service for the nearest ATM or bank branch.

This initiative by SBI reflects its commitment to providing seamless and user-friendly banking solutions, ensuring that customers can manage their finances efficiently and securely through WhatsApp.