FPT Software Recognized With 100 Percent Willingness to Recommend Rate in 2024 Gartner Peer Insights Voice of the Customer Robotic Process Automation


Hanoi, Vietnam:
Global IT Firm FPT Software has been namedin the 2024 Gartner® Peer Insights™ Voice of the Customer report for Robotic Process Automation. This marks the second consecutive time that the company has been recognized for its automation solution akaBot with 100 percent of “willingness to recommend”, based on 28 reviews as of November 2023.

(Photo: Business Wire)

(Photo: Business Wire)

Access 2024 Gartner® Peer Insights™ ‘Voice of Customer’: Robotic Process Automation here.

According to the reviews in the report, 79% of FPT Software’s reviews are from the Finance sector and 14% from the Healthcare sector, with 93% of its customers operating in Asia-Pacific.

In 2023, with the growth of a clientele exceeding 3,900 global enterprises across diverse industries, the Vietnamese RPA solution provider also boosted its global presence through strategic partnerships with a network of 40+ partners worldwide.

Notably, the hyperautomation solution garnered praise from a client from the Finance industry with a revenue of 50-250 million USD, describing it as “a game-changer, effortlessly handling tasks with speed and precision. It consistently operates in the background, efficiently completing tasks without any hiccups. The bot’s ability to quickly and accurately accomplish tasks has greatly enhanced my productivity.”

“We believe our two-time recognition in the Gartner Voice of Customer report is a testament to our established position as a reputable and reliable partner,” Bui Dinh Giap, CEO of akaBot, stated. “RPA Migration has become increasingly popular as more businesses’ choices to deal with the upcoming economic downturn. As a one-stop shop automation solution, we will continue to collaborate with more global partners, particularly in the APAC, to deliver the most comprehensive automation packages and assist global clients in staying competitive in this digitalization era.”

To deepen its local insights and strengthen its position as a competitive hyperautomation solution provider in Asia, akaBot has actively forged partnerships with leading companies across diverse sectors. Most recently, it collaborated with top-tier IT distributors like Zero One in Taiwan and Daiwabo in Japan to extend automation solutions to these markets.

Gartner® Peer Insights™ ‘Voice of the Customer’: Robotic Process Automation “is a document synthesizing Gartner Peer Insights’ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution. In this document, only vendors with 20 or more eligible published reviews during the specified 18-month submission period are included.”

Gartner, Voice of the Customer for Robotic Process Automation, Peer Contributors, 30 January 2024