Now more powers to consumers: New consumer protection law will come into force after 34 years

Consumer Protection Act-2019 will be applicable from July 20, 2020, across the country. Union Minister of Consumer Affairs, Food and Public Distribution Ram Vilas Paswan has given important information related to this.


New Delhi: The Union Minister of Consumer Affairs, Food and Public Distribution, Ram Vilas Paswan, tweeted on the social media platform Twitter that the Consumer Protection Act-2019 completed from July 20, 2020. Will be applicable in the country. The new law will replace the 34-year-old 1986 law. The new Consumer Protection Act, through its many newly notified rules and provisions, will provide greater protection to consumers against their rights.

This Act has also been formed to solve a large number of pending consumer complaints in consumer courts across the country. The new law provides both ways and means to resolve consumer complaints faster. On 24 December 1986, the first Consumer Protection Act 1986 was passed in the country. It has been made more effective by amending the years 1993, 2002, and 2019.

Strict action will be taken on adulteration :

The new Consumer Protection Act provides for Consumer Disputes Redressal Commission, arbitration, fixed responsibility for products and strict action on making and selling adulterated / dangerous products, gives more protection and rights to consumers.

Food Minister will hold a press conference on July 20: Ram Vilas Paswan said that the Central Consumer Protection Authority will start work very soon. It will protect the interests of consumers by enforcing collective action and rules to curb unfair trade activity. I will also address the press on all these issues on Monday, July 20.

What is new in the Consumer Protection Act-2019:

PIL or PIL can now be filed in the Consumer Forum. It was not so in the earlier law. Online and teleshopping companies have been included for the first time in the new law. Fines and jail provisions on adulteration of food and drink.

Formation of Consumer Mediation Cell. Both sides will be able to go to the Mediation Cell with mutual consent. One crore to ten crore rupees will have to be given in the State Consumer Disputes Redressal Commission. Hearing of cases above ten crore rupees in National Consumer Dispute Redressal Commission. Lawful collection of carry bag money wrong. Action will be taken on complaints if people who take more money on food items in the cinema hall.