New Delhi: Nearly 60 Indian passengers, en route to Manchester, faced a harrowing ordeal after their Gulf Air flight made an emergency landing at Kuwait International Airport. The passengers, stranded for over 13 hours, finally departed on Monday at 4:34 AM, confirmed the Indian embassy in Kuwait through a post on X (formerly Twitter).
Embassy Steps In Amid Chaos
The Indian embassy swiftly responded to the crisis, deploying a team to assist the passengers. The embassy stated, “Efforts are being made to accommodate passengers in the airport hotel, which is currently unavailable due to the ongoing GCC Summit. Embassy team was on the ground till the flight departed.” Passengers were temporarily housed in two airport lounges due to hotel shortages.
However, the situation highlighted broader challenges, as Indian nationals are not eligible for Kuwait’s visa-on-arrival facility. The GCC Summit also led to the closure of government offices, complicating matters further.
Passenger Complaints: Food, Bias, and Harassment
Passengers expressed frustration, citing a lack of food, inadequate assistance, and alleged discriminatory treatment by the airline. Videos circulating on social media showed heated exchanges between passengers and airport authorities. Some passengers accused Gulf Air of prioritizing accommodation for travelers from the EU, UK, and US while ignoring those holding Indian, Pakistani, and Southeast Asian passports.
One passenger noted that the flight had turned around unexpectedly before landing in Kuwait, with the diversion announced just 20 minutes prior to touchdown.
Aviation Challenges Amid a Diplomatic Backdrop
The GCC Summit in Kuwait, which brought regional leaders together, inadvertently complicated logistics for the stranded travelers. The incident underscores the need for improved coordination and contingency plans, particularly during high-profile events.
The ordeal has reignited discussions on fair treatment for passengers from all nationalities and the challenges faced by travelers during unexpected diversions.
