New Delhi: Air India is in a discussion about a passenger urinating on another passenger. In this matter, the airline has also received notices from DGCA. However, the problems faced by passengers on Air India flights are not a new thing. ET quoted DGCA data as saying that Air India has the highest number of complaints per 10,000 passengers. 1.7 passengers in 10,000 have complained against the airline for some or other problem. To improve things, this airline was bought from the government by the Tata group, and even if the company wants to, it cannot make any changes in the HR policy right now.
For this, Air India will have to wait till March. In fact, as per the acquisition agreement, the company cannot implement the new employee policy till March 2023. With the implementation of the new policy, it is possible that there can be an improvement in the accountability and performance of the employees. It is believed that after March Air India may implement new policies which will provide better services to the customers. Please tell that DGCA has again issued 2 notices to Air India. Out of this, one notice has been sent by a passenger for urinating on the blanket of another passenger and another notice has been sent by the passenger for smoking a cigarette in the toilet. Significantly, the latest incident is on 26 November 2022. This happened on an Air India flight coming from New York to Mumbai. However, after about 1 month after the incident was picked up by the media, discussion on it started.
Tata has no early termination policy
In a statement to ET, a company official said that Tata does not follow the culture of hiring and then firing. He added, “Air India has therefore created rewards to encourage customer-centric behavior, to make employees more accountable for any. Our focus is on implementing Tata Code of Conduct to remove any kind of discrimination…. Air India has also designed a new service agreement for the employees to measure their performance in essential work areas.
What did DGCA say
The Directorate General of Civil Aviation (DGCA) has asked Air India to prepare a database of all ill-behaved passengers. DGCA has directed to send the matter to the internal committee. The internal committee will decide on the basis of all the facts what action is to be taken against the accused. It is possible that he may be banned for life from flying in Air India.
