New Delhi: The Ministry of Railways has taken a firm stance against the spread of misinformation regarding the alleged mismanagement and overcrowding of its air-conditioned (AC) coaches. In a series of clarifications, the ministry has debunked these claims with video evidence, urging the public to avoid tarnishing the reputation of Indian Railways with outdated and misleading content.
Investigations Reveal No Evidence of Mismanagement:
The ministry has thoroughly investigated the allegations and found no substantiating evidence. In a proactive move, the Ministry of Railways shared current videos showcasing the state of the coaches, which depict a lack of overcrowding, directly contradicting the claims made by some users.
Railways Ministry’s Response to Specific Allegations:
- Allegation of Overcrowding: A user’s claim of overcrowding in a 2nd AC coach was met with a swift response from the ministry, sharing a video that revealed the actual conditions inside the coach, showing ample space and no signs of overcrowding.
- Claims of Deteriorating Service Quality: The ministry addressed accusations of providing “horrific” treatment and declining service quality by stating that the videos in question are from the past. The ministry highlighted that Indian Railways is currently operating a record number of additional trains this season to accommodate passengers comfortably.
- Alleged Incident on Kaifiyat Express: In response to a claim about a broken door glass in the 3AC coach of the Kaifiyat Express, the ministry conducted an internal investigation and shared a video confirming that no such incident had occurred.
Ministry’s Commitment to Transparency and Passenger Welfare:
The Ministry of Railways remains committed to providing transparent communication and has been addressing these claims on a case-by-case basis. The public is advised to rely on official updates and not to be swayed by rumors. The ministry’s efforts to maintain the integrity of Indian Railways’ image and ensure passenger welfare are evident in their active engagement with the public to correct misinformation.
In conclusion, the Ministry of Railways’ dedication to transparency and evidence-based communication serves as a robust defense against the spread of false claims, ensuring that the public receives accurate information and continues to trust the services provided by Indian Railways.
