New Delhi: The country’s largest commercial bank State Bank of India (SBI) today announced the launch of state-of-the-art YONO (YONO) branch on the eve of its 65th foundation day. SBI’s integrated digital and lifestyle platform Yono is going to give customers a better experience in the banking industry with the best mix of human interaction and digital integration. These Yono branches have been started in three cities Navi Mumbai, Indore, and Gurugram which is part of the pilot project of this scheme. Through them, the customer experience will be improved. Yono Branch will focus on encouraging its customers to adopt digital banking.
SBI has decided to work on ‘Digital First’ operating model, changing its traditional branch design. In its self-service zone, customers will be able to deposit their checks in smart check deposit kiosks, withdraw cash through YONO cash. We will be able to deposit cash and print the passbook seven times a week. For this, they will not have to depend on the staff of the branch. Self-help kiosks are touch screen consoles.
From there, customers will be able to get many services through YONO, such as booking an FD or opening a new account, they will be able to do all this work themselves. Yono hosts dedicated to availing digital services will provide personal assistance to them so that their banking experience remains comfortable.