New Delhi: After the demonetization in the country, UPI payment has increased a lot. Now digital payments can be made easily at every small and big place. For this, people keep digital payment apps like PhonePe, Google Pay, and Paytm on their phones. Many times people make the mistake of sending money to an unknown number using the app. In such a situation, we are going to tell here what you will have to do if this ever happens to you.
If you ever accidentally transfer money to someone else’s account while paying with these apps, then you can take some measures. The first thing you can do is you can talk to the customer care number of companies like PhonePe, GPay, and Paytm. These are toll-free numbers. You can register your complaint with them and put in a request for a refund.
Visit NPCI website
The second solution is that you to visit the website of NPCI. Here you will see the option of UPI Complaint after clicking on the Consumer tab. After clicking on it, you will reach the Dispute Redressal Mechanism. Here you have to select Merchant or Person in Nature Of Transaction inside the Complaint.
Then going to Select Issue Type, Incorrectly transferred to another account has to be selected. After this, all the details related to payment will have to be filled in here. Such as bank, transaction ID and phone number, etc. After this, the button of Submit has to be clicked.
Report directly to RBI
If you do not get your money from the measures mentioned above, then you can directly complain to the Reserve Bank of India. For this, you have to go to Google and write Banking Ombudsman. Then https://bankingombudsman.rbi.org.in will have to go to this site.
Then here you will see COMPLAINTS written on the top. On clicking on it, you will see the option to file a complaint on the right side. From here you will be able to do further process.
