New Delhi: Axis Bank, India’s third largest private sector bank, on Wednesday announced the launch of banking services on WhatsApp for its customers. Now on WhatsApp, customers of the bank will be able to get information about their account balance, recent transactions, credit card payments, FD and RD details.
WhatsApp will act as a chatboat for the customers of the bank, meaning that they will be able to answer their questions in real time. Using WhatsApp banking, customers can chat with Axis Bank for questions related to their banking transactions, etc. Customers can use this facility to know the location of their nearest bank branch, ATM or loan center and to access various banking products. Can apply for Customers can also block their credit or debit card here. Even before Axis Bank, many banks have started banking services on WhatsApp for their customers. These include Bank of Baroda, HDFC Bank, ICICI Bank and Kotak Mahindra Bank. The big reason for this is the user base of WhatsApp.
Announced under the theme ‘Dil Se Open’
This initiative of the bank is under its ‘Dil Se Open’ theme. Under this, customers can get better service and better customer experience through innovations. At the launch, Sameer Shetty, EVP & Head (Digital Banking), Axis Bank, said that the objective of the bank is to improve the banking experience of customers through digital banking. This technology will not only enhance the customer experience but also provide a seamless and personalized experience to all our customers as well as non-customers.
Banking facilities will be available on this Thar WhatsApp
To avail Axis Bank service on WhatsApp, customers just need to send ‘Hi’ on WhatsApp to number 7036165000. Axis Bank WhatsApp is available 24 * 7, including banking holidays. This service is available to both bank customers and non-customers. It is completely secure, as it works on secure end-to-end encrypted messaging channels.