First ‘drive thru’ restaurant opened by food chain McDonald’s in Mumbai

McDonalds first drive through mumbai

Mumbai: Food chain McDonald’s on Thursday opened a new outlet at the city’s Chhatrapati Shivaji Maharaj International Airport. The company claims that this is the country’s first ‘Drive Thru Restaurant’ at an airport. In a ‘drive-through restaurant’ the services are given through a window. People do not need to get down from the car to collect goods.

According to a statement issued by the company, the outlet opened by McDonald’s India (West and South) is located just 100 meters from Terminal-2 of the city’s international airport. This will be the first McDonald’s restaurant in the city to be open 24 hours. This airport restaurant is spread over 3,000 square feet. It has a McCafé, an eatery area, and a takeaway counter.

Saurabh Kalra, MD, McDonald’s India (W&S), said, “We are delighted to introduce India’s first-ever Airport Drive-Thru Restaurant in Mumbai, a city that is always on the go. This innovative concept is a significant step toward our continuous commitment to enhancing customer experience, catering to their evolving needs, and offering them the best possible dining experience.

The Drive-Thru restaurant boasts numerous innovative features, which will offer customers the experience of the future:

  • Dedicated Drive-Thru lane and Customer Ordering Display (COD) for customers to seamlessly order and enjoy their meals on-the-go
  • Instant order in just 120 seconds as part of McDonald’s India Service Guarantee program
  • 4 Self Ordering Kiosks (SOK) installed at the restaurant to help customers save time and offer a quick, digital, and smart ordering experience
  • Premium and spacious seating experience This new addition expands McDonald’s presence at T2, bringing the total count to three restaurants within the airport.
first drive thru restaurant in mumbai

According to the statement, a separate drive-thru lane has been created near the outlet for people to place their orders without alighting from the vehicle. With this, now there are three McDonald’s shops at Terminal-2 of the International Airport here.