Financial services in the country will continue in both physical and digital formats: SBI Chairman

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Dinesh Kumar Khara

New Delhi: State Bank of India (SBI) Chairman Dinesh Kumar Khara on Wednesday said financial services in India will continue to be in both physical and digital form due to the wide geographical area.

Speaking at an event jointly organized by industry body FICCI and Indian Banks’ Association (IBA), Khara said, “We serve a wide variety of customers in India. We also serve people who are digitally aware and want everything with just the push of a phone button. There are also customers for whom financial and digital literacy is a major challenge.”

Dinesh Kumar Khara

He said, “I think in a country like India, either this or that situation cannot happen. Here both digital and physical modes of finance service will co-exist. It will be kind of ‘physical’.

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